YourProducer Support
- Support inquiries
If you have any questions or are experiencing issues with either our products or website, reach out to us at: [email protected]
- Questions about products
We support most of our project files for two different DAW’s – FL Studio, Ableton Live. Each DAW handles updates and version compatibility differently, so we recommend you keep your DAW up-to-date, just like we do. This will ensure you have the latest features and bug fixes, and it will guarantee that our project files run without any issues. Sometimes you may be able to use an older version of your DAW than the one we recommend on our product pages. However, we do not recommend this since you may run into stability issues, or the project files may not open at all.
All of our samples, loops, and presets are 100% royalty-free. However, our project files are excluded. Those are solely meant for education purposes. Head over to our copyright policy page for a more in-depth look into what you can and can’t do with our products. Please note that repackaging or redistributing our products is strictly prohibited.
No, they are not. All presets, loops, and samples used within our project files are 100% royalty-free. However, the project file itself is not. Each project file contains original chords and melodies that are our intellectual property. Any unauthorized use of our own original melodies is considered copyright infringement. Head over to our copyright policy page for a more in-depth look into what you can and can’t do with our products. Please note that repackaging or redistributing our products is strictly prohibited.
Instantly. Once you successfully check out, we will redirect you to your order summary page. That’s where you can download your purchased packs immediately.
- Questions about accounts
Accounts on our website are solely used to manage your order history and product downloads. So you can’t voluntarily create an account. However, once you purchase a product on our site, we will automatically create an account for you using the email address you provide at checkout.
Note that if we created your account automatically during checkout, we email you a secure auto-generated password. If you haven’t personalized your password manually, try finding that email. Alternatively, you can reset your password and set up a new one using our password recovery form.
All account details like your email, password, and other account information can be edited on the account page. You will have to log into your account first if you are not already.
Our friendly support team will be more than happy to assist you. Send us an email at: [email protected]
